Fortune Greece’s Power of Innovation event brought together leading professionals in the field of smart retail for a dynamic panel discussion on ‘Resilient & Responsible Tech Transformation.’ Moderated by Alexandra Gitsi, the discussion delved into the panelists’ perspectives on creating more sustainable and human centric retail models in Greece.
Theodoris Gerostergioudis, Chief Operating Officer at Masoutis S.A, kicked off the discussion by emphasizing the importance of integrating technology with the human factor. He highlighted the need to transform the customer experience while simultaneously enhancing the efficiency of a retail chain’s internal processes.
Lefteris Tsakirides, General & Sales Manager at Dataways S.A, echoed the importance of end-to-end visibility in customer service and underscored the value of streamlining digital transformation efforts.
Yannis Papidis, CTO at Kotsovolos-Dixons South East Europe, drew attention to the significance of ‘phygital’ stores. This innovative retail strategy seamlessly combines physical and digital elements, creating a more engaging and convenient omni-channel shopping experience while enhancing operational efficiency throughout the store network.
A notable addition to the discussion came from Yodiwo’s CEO, Alex Maniatopoulos, who shared insights from Yodiwo’s role as Kotsovolos’s partner, facilitating the retail chain’s digital transformation through Plano360 – Yodiwo’s smart retail optimization platform. Using a single unified platform, Kotsovolos effectively optimized the efficiency of their physical spaces, maximizing profitability per square meter.
We are delighted to see the vision of unified commerce gaining ground among the leading retailers in Greece – Power of Innovation has truly served as a testament to the ongoing innovation and adaptability in the retail sector, promising an exciting future for both businesses and consumers.
Watch the full panel discussion in Greek: